Acme Logistics Co
#63703 · SMB · Pro · US
Status
At risk
AE / AM / SDR
James Park · Olivia Brooks · Ravi Iyer
Active features
5
Lockout
Past due — 2026-04-23
OverviewHealth SummaryFleet VitalsFinancial EngineCustomer Voice|ProvisioningTrialsLockoutsAudit History
AI generated customer voice summary
Acme sentiment has degraded steadily over Q1 from Happy to Upset. Most negative feedback centers on billing experience and lockout recovery. CSAT is at 2.4 (from 4.0 a year ago). Two of three open cases are billing-related.
Positive sentiment
12
Happy + Healthy
Neutral sentiment
18
Neutral + Held to contract
At risk
8
At risk + Escalated
Negative sentiment
22
Very upset + Upset
Sentiment distribution
Positive: 12
Neutral: 18
At risk: 8
Negative: 22
Support cases
Open
1
All time
14
Categories
Billing Question
64.3%
Technical Issue
21.4%
Account Management
14.3%
SLA performance (response time)
Avg response time
3.4h
SLA compliance: 78%
< 1 hr
6
1–4 hr
4
4–8 hr
3
> 8 hr
1
CSAT timeline
Nov: 2.8/5
Dec: 2.6/5
Jan: 2.4/5
Recent CSAT feedback
★☆☆☆☆ (1/5)
2026-04-22 · case 500Vr00000UVAAA111
“Account was locked the day a payment finally cleared. Took us 3 days to get someone on the phone.”
Driver: Billing/Lockout experience · Submitted by Carla Mendes